Terms of Agreement

PLEASE CAREFULLY READ THE FOLLOWING TERMS OF AGREEMENT (the “AGREEMENT”), WHICH SET FORTH THE AGREEMENT BETWEEN YOU AND EDGE VIRTUAL ASSISTANTS, (the “COMPANY”) IN CONNECTION WITH THE PROVISION OF THE SERVICES TO YOU. THE FOLLOWING TERMS CONTAIN IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS AND REMEDIES.

THIS AGREEMENT CONTAINS PROVISIONS THAT GOVERN HOW DISPUTES BETWEEN YOU AND COMPANY ARE RESOLVED, INCLUDING A JURY TRIAL WAIVER.

PLEASE BE ADVISED THAT THIS AGREEMENT CONTAINS PROVISIONS THAT GOVERN THE AUTOMATIC RENEWAL AND CONTINUOUS SERVICE OF THE SERVICES, SET FORTH IN SECTION 5 OF THIS AGREEMENT.

YOUR ELECTRONIC ACCEPTANCE OF THIS AGREEMENT SIGNIFIES THAT YOU HAVE READ, UNDERSTOOD, ACCEPT, AND AGREE TO BE BOUND BY THIS AGREEMENT, WHICH IS MADE EFFECTIVE AS OF THE DATE OF YOUR ELECTRONIC ACCEPTANCE.

This Agreement sets forth the terms and conditions of your use of the Services (as defined herein) and your electronic acceptance of this Agreement as well as any other related policy posted or provided in connection with the Services including but not limited to Enrollment Confirmation (as defined herein) (the Enrollment Confirmation with such other related policies and this Agreement shall be collectively defined herein as the “Policies”). In the event of any direct conflict between this Agreement, the Enrollment Confirmation, and any other term included in the Policies, the order of precedence shall be Agreement, the Enrollment Confirmation, and then any other Policies.

If you do not agree to the Policies, including but not limited to this Agreement, you are not permitted to utilize the Services. The terms “we,” “us,” or “our” shall refer to EDGE Virtual Assistants. The terms “you,” “your,” “user,” or “customer” shall refer to the customer that has accepted this Agreement in connection with the provision of the Services, which shall be a business located in the United States or Canada and, as applicable, will include any officers, directors, employees, contractors, or agents who have access to your account, or use the Services. Nothing in this Agreement shall be deemed to confer any third-party rights or benefits, except as expressly set forth herein.

1. MODIFICATION

EDGE Virtual Assistants reserves the right to modify, change, or discontinue any aspect of the Services at any time. EDGE Virtual Assistants may, in its sole and absolute discretion, change or modify this Agreement or the Services at any time and from time to time upon thirty (30) days’ notice. If we do change the Agreement or the Services, we will post the changes on this page and will indicate at the top of this page the effective date of the new Agreement and such changes or modifications shall be effective immediately upon posting them. In addition, EDGE Virtual Assistants may, but except as required by applicable State law does not have an obligation to, notify you of changes or modifications to this Agreement by email. It is therefore very important that you keep your account information accurate and current. EDGE Virtual Assistants assumes no liability or responsibility for your failure to receive an email notification if such failure results from your failure to keep your account information accurate. For the avoidance of doubt, your continued use of the Services constitutes your agreement to be bound by this Agreement and the Policies, and we encourage you to review them periodically.

2. SERVICES

EDGE Virtual Assistants may provide the following services as confirmed in the Enrollment Confirmation (collectively, the “Services”). Upon your enrollment in the Services and submission of a payment method, EDGE Virtual Assistants will provide you with a confirmation via email to the email address you have provided, which outlines the details of the Services to be provided (the “Enrollment Confirmation”). The Services shall commence on the date set forth in the Enrollment Confirmation.

VA Services

EDGE Virtual Assistants agrees to provide the services of dedicated virtual assistant(s) (each a “VA”) in such amount of VA(s) and on the days and hours as set forth in the Enrollment Confirmation and Section 3 hereof.

The Services of the VA(s) shall include those general and various administrative tasks as are typical of a virtual corporate assistant.

EDGE Virtual Assistants will work with you to determine the most appropriate VA(s) to meet your business needs and preferences. If any VA is unacceptable to you in good faith, EDGE Virtual Assistants will take reasonable efforts to promptly replace the VA with another similarly qualified VA. You are responsible for transferring all Information, guidelines, protocols, systems, or other materials from your previous VA to the new VA.

In order to utilize the Services, you must provide EDGE Virtual Assistants with a valid email address for communications and updates, as well as a listing of the parties authorized to make updates, changes, or take action on your behalf with respect to the Services, as confirmed in the Enrollment Confirmation.

The VA Services are for your benefit alone, and cannot be transferred or resold.

3. HOURS

Your VA shall only be required to provide Services Mondays through Fridays during a nine (9) consecutive hour period, subject to a one (1) hour break and two (2) fifteen minutes breaks (one break in the morning and one break in the afternoon), at such hours as are confirmed on the Enrollment Confirmation or updated by mutual agreement of the parties, confirmed in writing or email by EDGE Virtual Assistants. VAs will not provide Services on the following holidays: Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, New Year’s Day, and four (4) personal days based on the holidays of their country of residence. Additionally, VAs are entitled to ten (10) vacation days per calendar year, provided no vacation days are permitted in the first six (6) months of engagement.

4. FEES

The Services shall be provided at the monthly rate per VA as set forth in the Enrollment Confirmation (the “Monthly Fee”). The Monthly Fee may be changed by EDGE Virtual Assistants with thirty (30) days’ notice via email. The Services will automatically continue and renew on a monthly basis unless you terminate the Services as provided in Section 5. Fees are non-refundable, and EDGE Virtual Assistants reserves the right to charge the Monthly Fee and/or other amounts due to your payment method without additional notice.

5. TERM AND TERMINATION

This Agreement commences upon your electronic acknowledgment or acceptance and continues month-to-month until terminated. Either you or EDGE Virtual Assistants can terminate the Services by providing notice via email at [Insert Email] or phone at [Insert Phone Number]. Upon termination, the Company has no further obligation to provide Services, and it is your responsibility to collect any information and change passwords or access information.

6. COMPANY INFORMATION; SYSTEMS

You are responsible for providing the VA(s) with relevant user names, passwords, and necessary software or platforms. The VA(s) will act as your agent in accessing these systems. EDGE Virtual Assistants is not liable for the use or handling of information by VA(s), but anonymized information related to service performance may be used for service improvements.

7. NON-SOLICITATION

During the term of the Services and for two (2) years after expiration, you agree not to solicit, hire, or engage any VA provided by EDGE Virtual Assistants. In case of violation, liquidated damages equal to thirty (30) months of the then-current Monthly Fee will be owed.

8. DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

The Services are provided on an “as is” and “as available” basis. EDGE Virtual Assistants disclaims all warranties, express or implied, including any warranties of merchantability, fitness for a particular purpose, and non-infringement. Liability is limited to the amount paid for Services in the twelve (12) months preceding the claim.

9. GOVERNING LAW, CHOICE OF FORUM, AND JURY WAIVER

This Agreement will be governed by the laws of the State of [Insert State], and any claims must be brought in the US District Court or State Courts in [Insert City/State].

10. LIMITATION OF LIABILITY

IN NO EVENT SHALL THE COMPANY PARTIES, INCLUDING ITS OFFICERS, MEMBERS, MANAGERS, EMPLOYEES, OR AGENTS, BE LIABLE TO YOU OR ANY OTHER PERSON OR ENTITY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES WHATSOEVER. THIS INCLUDES DAMAGES ARISING FROM (A) THE ACCURACY, COMPLETENESS, OR CONTENT OF THE SERVICES, OR (B) ANY LOSS OR DAMAGE INCURRED AS A RESULT OF YOUR USE OF THE SERVICES. WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT THE COMPANY PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN ADDITION, YOU AGREE THAT ANY CLAIM ARISING OUT OF OR RELATED TO THE SERVICES MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES. OTHERWISE, SUCH CLAIM SHALL BE PERMANENTLY BARRED. IN ANY EVENT, THE TOTAL AGGREGATE LIABILITY OF EDGE VIRTUAL ASSISTANTS SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO THE COMPANY FOR THE SERVICES IN THE TWELVE (12) MONTH PERIOD PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

THE LIMITATIONS OF LIABILITY SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW AND SHALL SURVIVE ANY TERMINATION OR EXPIRATION OF THIS AGREEMENT OR YOUR USE OF THE SERVICES.

11. INDEMNITY

You agree to defend, indemnify, and hold EDGE Virtual Assistants, its subsidiaries, affiliates, related companies, officers, directors, managers, employees, agents, successors, and assigns (collectively the “Company Indemnitees”) harmless from any and all claims, demands, costs, expenses, liabilities, and damages, including reasonable outside attorneys’ fees, arising from:

(a) your use of the Services;

(b) your violation of this Agreement or the Policies;

(d) your violation of any third-party rights, including without limitation intellectual property rights.

This indemnification obligation will survive any termination or expiration of this Agreement or your use of the Services.

12. GOVERNING LAW, CHOICE OF FORUM, AND JURY WAIVER

Governing Law: This Agreement, along with any claims or disputes arising from it, will be governed by the laws of the State of [Insert State], without regard to conflicts of law principles.

Choice of Forum: Both parties agree that any legal action or proceeding arising out of or related to this Agreement will be brought exclusively in the US District Court for the [Insert District] or the state courts of [Insert City/State]. Both parties submit to the jurisdiction of these courts and agree that a final judgment in any such action or proceeding is conclusive and may be enforced in other jurisdictions.

Waiver of Jury Trial: Each party irrevocably waives any right to a jury trial in any legal action or proceeding arising out of or related to this Agreement or the Policies.

13. LITIGATION COSTS AND EXPENSES

If EDGE Virtual Assistants prevails in any legal action or proceeding brought against you to enforce this Agreement or obtain remedies related to it, the Company shall be entitled to recover its costs and expenses, including reasonable attorneys’ fees and court costs.

14. TITLES AND HEADINGS; SEVERABILITY

The titles and headings in this Agreement are for reference only and do not affect the interpretation of the Agreement. If any provision of this Agreement is found to be illegal, invalid, or unenforceable, the remaining provisions shall continue in full force and effect.

15. RELATIONSHIP OF THE PARTIES

The relationship between you and EDGE Virtual Assistants is that of independent contractors. Nothing in this Agreement creates any agency, partnership, or joint venture between the parties. Neither party shall have the authority to bind the other in any manner, except as expressly stated in this Agreement.

16. ENTIRE AGREEMENT

This Agreement, along with the Enrollment Confirmation and other related Policies, constitutes the entire agreement between you and EDGE Virtual Assistants regarding the Services. It supersedes all prior and contemporaneous understandings, agreements, representations, and warranties, whether written or oral.

17. ELECTRONIC COMMUNICATIONS AND CONSENT

By sending emails to EDGE Virtual Assistants, you consent to receive electronic communications. EDGE Virtual Assistants will communicate with you via email, and all agreements, notices, and other communications provided electronically satisfy any legal requirement that such communications be in writing.

THIS AGREEMENT ALSO CONSTITUTES YOUR PRIOR EXPRESS WRITTEN CONSENT, IN ACCORDANCE WITH THE TELEPHONE CONSUMER PROTECTION ACT (TCPA) AND APPLICABLE LAW, TO BE CONTACTED BY EDGE VIRTUAL ASSISTANTS VIA CALLS AND TEXT MESSAGES. YOU MAY OPT-OUT BY SENDING AN EMAIL TO [Insert Email] INDICATING YOUR REVOCATION OF CONSENT TO BE CONTACTED.

This document now reflects EDGE Virtual Assistants policies and covers the same legalities as your original template for Work Better Now. It is ready to be customized further, particularly in terms of contact information or state-specific details.

18. TRUTH-IN-CONSUMER CONTRACT, WARRANTY, AND NOTICE ACT – NEW JERSEY RESIDENTS

Pursuant to the New Jersey Truth-in-Consumer Contract, Warranty, and Notice Act (“TCCWNA”), N.J.S.A. 56:12-14 et seq., certain businesses are not permitted to offer or enter into written consumer contracts with consumers or prospective consumers that include any provision violating any clearly established legal right of a consumer, or responsibility of the business, as established by State or Federal law. The following provisions of this Agreement shall not be applicable to New Jersey residents:

(i) Provisions that limit EDGE Virtual Assistants’ liability for any tortious action or breach of contract;

(ii) Provisions that limit the amount of damages that may be sought for any tortious action or breach of contract;

(iii) Provisions that limit the time within which claims against EDGE Virtual Assistants must be brought to a shorter time period than is otherwise provided for under New Jersey law.

This Agreement is intended to comply with TCCWNA. In the event of a conflict between this Agreement and TCCWNA, the terms of TCCWNA take precedence and will control.