If your business falls apart the second you step away, this is for you.
We Give You the Operating System + the Implementer to Run It
Edge places a full-time remote Operations Manager inside your company. Over 18 weeks and 9 sprints, they install your workflows, playbooks, role library, scorecards, meeting rhythm, financial reporting, decision-making compass, internal memo system, and company intelligence — then stay on your team to help run it.
Trusted by 75+ roofing, restoration, public adjusting & home services companies.
Watch · VSL
How EdgeOS installs your operating system in 18 weeks.
Trusted by operators at
75+ roofing, restoration, public adjusting & home services teams scaling with Edge EVAs and EdgeOS.
The Real Problem
You Don't Have a People Problem. You Have a Systems Problem.
Most owners think they need another hire. But if every new hire needs you to explain every decision, approve every step, and rescue every fire, the real problem is not people — it is the missing operating system.
You're still the only brain.
Every decision rolls uphill. Your team waits because the process lives in your head.
Work is scattered everywhere.
Group texts, whiteboards, spreadsheets, CRMs, inboxes, and memory are all competing to be the source of truth.
New hires take too long to become useful.
You keep hiring, training, getting disappointed, firing, and starting over because there is no system for them to plug into.
Money and time leak out.
Follow-ups, approvals, collections, handoffs, and customer updates fall through the cracks because nobody owns the operating rhythm.
The EdgeOS Install
18 Weeks. 9 Sprints. One Operating System.
Your EdgeOS Operations Manager follows a proven install process. They are not guessing, freelancing, or asking you to design the system. Edge gives them the playbook; your company gives them the context.
Weeks 1–6
Workflows · Playbooks · Roles
S1 · S2 · S3
Weeks 7–12
Scorecards · Meeting Rhythm · Decision Compass
S4 · S5 · S6
Weeks 13–18
Financials · Memos · Company Intelligence
S7 · S8 · S9
Workflow Processes
Map how work actually moves from lead to job to cash.
Playbooks Library
Turn repeatable work into step-by-step documentation your team can follow.
Role Library
Clarify who owns what, what success looks like, and where accountability lives.
Company Scorecard
Track the weekly numbers that tell you if the business is healthy.
Meeting Rhythm
Install weekly, monthly, and quarterly accountability meetings with agendas and follow-up.
Decision-Making Compass
Give the team rules for making decisions without running to the owner every time.
Financial Reporting
Surface cash, margin, AR, and the leading financial indicators that matter.
Internal Memo System
Create one place for decisions, updates, policy changes, and company-wide communication.
Company Intelligence
Capture the operating context of the company so people and AI tools can make better decisions.
Meet the Operators Behind EdgeOS
Trained operators installing scorecards, playbooks, and meeting rhythm
EdgeOS Ops Manager
Systems & Operations · Scorecards · Playbooks · Meeting Rhythm
EdgeOS Ops Manager
Systems & Operations · Scorecards · Playbooks · Meeting Rhythm
EdgeOS Ops Manager
Systems & Operations · Scorecards · Playbooks · Meeting Rhythm
EdgeOS Ops Manager
Systems & Operations · Scorecards · Playbooks · Meeting Rhythm
EdgeOS Ops Manager
Systems & Operations · Scorecards · Playbooks · Meeting Rhythm
EdgeOS Ops Manager
Systems & Operations · Scorecards · Playbooks · Meeting Rhythm
EdgeOS Ops Manager
Systems & Operations · Scorecards · Playbooks · Meeting Rhythm
EdgeOS Ops Manager
Systems & Operations · Scorecards · Playbooks · Meeting Rhythm
EdgeOS Ops Manager
Systems & Operations · Scorecards · Playbooks · Meeting Rhythm
EdgeOS Ops Manager
Systems & Operations · Scorecards · Playbooks · Meeting Rhythm
EdgeOS Ops Manager
Systems & Operations · Scorecards · Playbooks · Meeting Rhythm
← swipe to see more of the team →
The Shift
Before EdgeOS vs. After EdgeOS
- Founder as firefighter
- Team runs to owner for decisions
- Processes live in memory
- Meetings create more confusion
- Follow-ups and payments fall through cracks
- New hires require constant handholding
- Business only moves when owner pushes
- Company runs on workflows and scorecards
- Team follows playbooks and decision rules
- Processes live in a documented operating system
- Meetings create decisions, owners, and next actions
- AR, handoffs, and follow-ups are visible
- New hires plug into the system faster
- Ops Manager helps keep departments moving
The Role
A Full-Time Operations Manager Who Also Builds the System
Your EdgeOS Operations Manager is a full-time remote operator trained to install and maintain your business operating system. They are not a generic VA and they are not just another admin assistant. Their job is to turn chaos into workflows, playbooks, scorecards, meetings, memos, and accountability.
During the 18-week install, EdgeOS is the priority. Your Ops Manager can also support responsibilities like project coordination, AR follow-up, CRM cleanup, reporting, client updates, vendor follow-up, executive support, or admin work — but those responsibilities should not stop the EdgeOS install from moving forward.
Additional Roles
Need Additional Help? Edge Also Places Specialized EVAs.
EdgeOS is the premium operating role. Once the operating system is being installed, many clients add specialized EVAs to take over execution-heavy responsibilities.
These additional hires are matched to the role, tools, communication style, personality fit, and outcomes you need. They do not replace the EdgeOS install; they plug into it.
Proof
Real Operators. Real Work. Real Proof.
These are the people Edge recruits, trains, coaches, and places inside home services companies. Some specialize in operations. Some specialize in claims. Some specialize in admin and execution. The common thread: they are trained operators, not random outsourced task-takers.
Owner Testimonials
What Owners Say
"Working with Edge has been a total game changer."
My company's productivity has nearly doubled since bringing on an Edge operator. Their leadership and training make all the difference: they build lasting teams that truly fit your company culture.
Alexis
Victory Claim Services
"Edge truly stands out from every other VA company we've worked with."
Their training and onboarding process are unmatched. Our operators came in ready to work from day one. The whole experience has been seamless.
Jeremy
Element Roofing
"Edge helped me stop working 70-hour weeks."
They recruit, train, and integrate top talent into your business systems. The people they bring in are exceptional: I couldn't recommend them more.
Alex
Red Beard Roofing
"One of the best decisions I've made."
They attract top 5% talent from South America: proactive, intelligent operators who multiply your time and impact. Edge has transformed how I run my business.
Christopher
Justice Public Adjusters
Specialist EVA Bench
Specialist operators recorded by the operators themselves
Estimating, supplementing, claims support, and admin execution — this is the bench Edge recruits, trains, and places to plug into your EdgeOS install.
Ximena
Specialist EVA · Claims / Estimating / Admin
Oscar
Specialist EVA · Claims / Estimating / Admin
Nicolas
Specialist EVA · Claims / Estimating / Admin
M. Fernanda
Specialist EVA · Claims / Estimating / Admin
Marco
Specialist EVA · Claims / Estimating / Admin
Manuel
Specialist EVA · Claims / Estimating / Admin
Luis
Specialist EVA · Claims / Estimating / Admin
Liz
Specialist EVA · Claims / Estimating / Admin
Haydee
Specialist EVA · Claims / Estimating / Admin
EVA in action
Specialist EVA · Claims / Estimating / Admin
Jaime
Specialist EVA · Claims / Estimating / Admin
Diego
Specialist EVA · Claims / Estimating / Admin
Dafne
Specialist EVA · Claims / Estimating / Admin
Cesar
Specialist EVA · Claims / Estimating / Admin
Bernardo
Specialist EVA · Claims / Estimating / Admin
Alejandra
Specialist EVA · Claims / Estimating / Admin
Alejandro
Specialist EVA · Claims / Estimating / Admin
← swipe to see more of the bench →
Specialist EVA Proof
Claims, Estimating, and Follow-Up
Claims support is still one of the specialized roles Edge can place. If your claims department is where time and money are leaking, Edge can match you with a trained Claims Support Assistant or Estimating / Supplements Assistant.
Why specialist Claims EVAs move files
- If an adjuster doesn't reply in 48 hours, we start daily follow-ups.
- After day 3, we trigger 6 email touches per day.
- Still no answer? We call their supervisor and escalate.
- We compare carrier estimates against yours and build supplement packages.
Specialist Claims files don't sit at the bottom of the pile. They move.
Your Claim's Journey
Hour 0
Claim filed. Adjuster contacted.
Hour 48
No reply → daily follow-ups begin.
Day 3+
6 email touches per day, every day.
Day 5+
Supervisor escalation by phone.
Estimate in
We compare carrier vs. yours, build supplement.
Paid
File closes — moves up the pile.
Internal Tools
Your EVA Is Backed by Edge's Internal AI Tools
You are not buying software. You are hiring a trained operator backed by Edge's tools, training, coaches, and operating systems.
Internal ToolCOO Advisor for EdgeOS
Backs your Ops Manager
Helps your Ops Manager think through workflows, scorecards, meetings, decision rules, and business constraints.
Internal ToolClaims Copilot for Claims Roles
Backs your Claims EVA
Gives claims-focused EVAs support with estimates, supplements, policy language, photo reports, rebuttals, and claim strategy.
Internal ToolAI Agents & Code Workspace
Backs every Edge operator
Helps trained EVAs draft, automate, organize, research, process documents, and build workflow tools faster.
Clients are hiring an Edge team member — not buying standalone software. These tools run behind the scenes so operators produce better outputs, faster.
How Working With Edge Works
Four steps. Then a full-time operator on your team.
We diagnose the bottleneck
We identify whether you need an EdgeOS Operations Manager, a specialized EVA, or both.
We match the right operator
We match based on role, personality, tools, communication style, accountability level, and business outcomes — not just resume keywords.
Your EdgeOS install or role onboarding begins
EdgeOS Ops Managers follow the 18-week install process. Specialized EVAs onboard into the role they were hired to own.
Edge keeps coaching and supporting them
Your EVA gets ongoing support, training, internal tools, and coaching so they continue improving after placement.
FAQ
Common questions
If Your Business Feels Like a Prison You Built With Your Own Hands, It's Time to Install the System.
You should not have to push every department, answer every question, chase every follow-up, and hold the whole company together from your phone. Edge gives you a full-time Operations Manager and the operating system they install.
In 10–15 minutes, we'll help you determine whether you need an EdgeOS Operations Manager, a specialized EVA, or both.
The owner's guide to delegating like a CEO.
A step-by-step walkthrough of delegation strategies, task systems, and workflows that help owners stop running every fire personally.
- Delegation playbook for owners
- Task & workflow templates
- Instant PDF download
The Guide
Delegate Like a CEO
How-To Guide for Owners
Proud Affiliations
